After you’ve signed the contract to build a new home, you are quickly thrown into the world of home building which can be an overwhelming process. Making selections for your new home takes time and is more than checking boxes off in a list of options.
We are constantly looking for ways to improve the building experience, so when we heard customers tell us making selections for their home was challenging, we looked for a solution. We asked existing and potential customers what they were most challenged by when making selections, and the feedback concluded it was hard to keep track of everything, it was inconvenient, but mostly it was overwhelming. It’s hard to go to an office and look at a small sample of tile, a pant swatch, or a display of cabinet doors and pick, right there, on the spot, what you want for your home. So we asked ourselves – how can we make this better?
What we have implemented is a way to make the selection process accessible, convenient, and trackable – no more folders of paper, no more uncertainty of what was selected or what add-ons were picked, no more nightly appointments that require you to leave the house. How we did this is with our standard Online Portal, which brings our commitment to technology to the next level. The online portal allows you to:
– View previous design selections
– View upcoming selections
– Understand the deadline for each selection
– Access a full expense report and change reports to help keep you on budget
– Post a private question at your convenience, and get a reply from your Silverthorne representative
– View warranty information once your home is complete.
The Online Portal is a great tool, not just for making your selections, but for keeping all information – from start to finish – in one place. It’s just another way we deliver on our value of performance and keep our customer’s needs first. Watch this video to learn more or contact us to get started building your new home – conveniently.